fb577 Privacy Policy – How We Handle Your Data
fb577 is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains clearly what data we collect, why we collect it, and how it is used and protected.
Introduction
This Privacy Policy ("Policy") applies to all personal data processed by fb577 in connection with the operation of the fb577 platform and the provision of online casino and sports betting services to players in Bangladesh and internationally. By registering an account, accessing the platform or placing a bet, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.
fb577 acts as the data controller for personal data collected through the platform. In certain contexts — for example, where a game is provided by an independent software supplier such as Evolution Gaming or Pragmatic Play — that supplier may independently process some technical data in accordance with their own privacy policies. fb577 takes reasonable steps to ensure that any third-party processors used in connection with the platform apply data protection standards consistent with this Policy.
This Policy should be read alongside fb577's Terms and Conditions and Responsible Gaming Policy. If you do not agree to this Policy, you must not register or continue to use the fb577 platform. Questions about this Policy may be directed to our support team via the email address shown in the site footer. fb577 does not knowingly collect personal data from individuals under the age of 21.
1. What Personal Data We Collect
fb577 collects the following categories of personal data, depending on how you interact with the platform. We collect only what is necessary for the purposes described in this Policy.
Full name, date of birth, email address, mobile phone number and residential address provided at registration. National Identity Card (NID) number or passport number where required for KYC verification. Profile information such as username and account preferences.
Mobile money account identifiers (bKash, Nagad, Rocket wallet numbers) used for deposits and withdrawals. Bank account details where bank transfer is the chosen payment method. Transaction history including deposit amounts, withdrawal requests, dates and reference numbers. No card numbers or full payment credentials are stored on fb577 servers; card transactions are processed by certified payment processors.
IP address, browser type and version, operating system, device model and unique device identifiers. Session logs including login timestamps, pages visited, session duration and logout events. Cookies and similar tracking technologies as described in Section 5 of this Policy.
Betting history, game session records, wager amounts, game outcomes, bonus activity and participation in promotions. Responsible gaming tool settings including deposit limits, session timers and any self-exclusion records. Communications with the fb577 support team related to account or gaming queries.
General geographic location derived from IP address (city and country level). Mobile network operator where relevant, for the purpose of detecting fraudulent access patterns or confirming eligibility for region-specific promotions. fb577 does not collect precise GPS coordinates.
2. How We Use Your Personal Data
fb577 uses personal data for the following purposes only. We do not use personal data for purposes that are incompatible with those described below without first obtaining your consent or where otherwise required by law.
To register and maintain your account, verify your identity through KYC, process deposits and withdrawals, and provide access to sports betting, casino games and all other platform features. This is the core operational use of your data and is necessary for the performance of the contract between you and fb577.
To detect and prevent fraudulent account activity, identify patterns consistent with money laundering or financial crime, verify that payment methods belong to the registered account holder, and fulfil our obligations under applicable anti-money laundering regulations. This processing is necessary for compliance with legal obligations.
To monitor gaming activity for indicators of problem gambling, enforce deposit limits and session controls set by the player, process self-exclusion requests, and apply mandatory limits where fb577's responsible gaming protocols require them. fb577 is committed to protecting vulnerable players and uses data to fulfil this commitment responsibly.
To respond to account queries, payment questions, technical issues and general support requests submitted by players via the platform's support email. Support communications are retained in accordance with the data retention schedule described in Section 6 of this Policy. fb577 does not share support correspondence with third parties except where required to investigate a complaint or comply with a legal obligation.
To send promotional offers, bonus notifications and seasonal campaign communications to players who have consented to receive marketing messages. You may withdraw your consent to marketing communications at any time by updating your account notification preferences or by contacting fb577 support. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.
3. Legal Basis for Processing
fb577 processes personal data only where a valid legal basis exists. The primary legal bases on which fb577 relies are: (a) performance of a contract — processing necessary to provide the services you have registered for; (b) compliance with legal obligations — processing required by anti-money laundering law, age verification requirements, and financial crime prevention regulations; (c) legitimate interests — processing carried out for fraud prevention, platform security, and improving the service, where those interests are not overridden by your data protection rights; and (d) consent — processing based on your freely given, informed and specific consent, including for the receipt of marketing communications.
Where fb577 relies on legitimate interests as a legal basis, it has assessed that those interests are proportionate to the potential privacy impact on players and are not outweighed by your rights and freedoms. You have the right to object to processing based on legitimate interests at any time by contacting fb577 support. fb577 will consider your objection and respond within a reasonable period.
4. Sharing Your Personal Data
fb577 does not sell personal data to third parties. fb577 shares personal data only in the limited circumstances described below. All third-party recipients are contractually required to protect personal data to a standard consistent with this Policy.
Transaction data is shared with bKash, Nagad, Rocket, Upay and banking partners as necessary to process deposits and withdrawals. These providers act as independent data controllers for the payment transactions themselves and are subject to their own regulatory obligations. fb577 shares only the minimum data required to complete each transaction.
Technical session data may be processed by game software providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming and Spribe when you access their games through the fb577 platform. This processing is governed by each provider's own data processing agreements. fb577 does not share your full identity or payment data with game providers.
fb577 will disclose personal data to law enforcement agencies, financial intelligence units, regulatory bodies or courts when required to do so by applicable law, court order or other binding legal obligation. fb577 will, where legally permitted, notify the affected player of any such disclosure before it takes place.
fb577 does not share personal data with advertisers, data brokers, social media platforms or any other commercial third party for their own marketing purposes. Any future change to this policy that would permit such sharing will be communicated to registered players in advance, and any such sharing will be conditional on obtaining fresh consent.
5. Cookies and Tracking Technologies
fb577 uses cookies and similar local storage technologies to operate the platform, maintain your session after login, remember your preferences, and collect aggregate analytics data about how players navigate the site. Cookies are small text files placed on your device by your browser when you visit fb577.
fb577 does not use third-party advertising cookies or behavioural tracking pixels. The cookies placed by fb577 are strictly limited to those necessary for platform operation and internal analytics. No cookie data is sold to or shared with advertising networks.
Session authentication cookies that keep you logged in during a visit, security tokens that protect against cross-site request forgery, and load-balancing cookies that distribute server requests. These cookies cannot be disabled without breaking core platform functionality. They do not track browsing behaviour outside of fb577 and contain no personally identifiable information beyond a session identifier.
First-party analytics cookies that record aggregated, anonymised data about page navigation, feature usage and session duration. This data is used solely to improve the platform experience for players. Analytics cookies do not identify you personally; they generate statistical reports based on aggregated user flows across the site. Players may opt out of analytics cookies by adjusting their browser settings.
6. Data Retention
fb577 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, and for as long as required by applicable law. Account data — including identity, contact, transaction and gaming activity records — is retained for the duration of the account and for a minimum of five years following account closure. This retention period reflects the requirements of anti-money laundering legislation applicable to online gaming businesses operating in Asia.
Support communications are retained for a minimum of three years following the resolution of the relevant query. Marketing preference records are retained for the duration of the marketing relationship and for one year following withdrawal of consent, to demonstrate compliance. Where a player's account is subject to an ongoing investigation, all associated data will be retained until the investigation is concluded and any resulting obligations are discharged. Data that is no longer required is securely deleted or anonymised.
7. Your Data Protection Rights
fb577 respects your rights in relation to the personal data we hold about you. The following rights are available to all registered players. To exercise any of these rights, please contact fb577 support using the email address shown in the site footer. fb577 will respond to all valid data rights requests within 30 days of receipt.
- Right of access — you may request a copy of the personal data fb577 holds about you, along with information about how it is used.
- Right to rectification — you may request that inaccurate or incomplete personal data held about you be corrected or completed.
- Right to erasure — in certain circumstances you may request deletion of your personal data, for example where the data is no longer necessary for the purpose for which it was collected.
- Right to restriction — you may request that fb577 restrict processing of your data while a correction or objection request is being assessed.
- Right to data portability — where processing is based on consent or contract, you may request that fb577 provide your personal data in a structured, machine-readable format.
- Right to object — you may object to processing based on legitimate interests or for direct marketing purposes at any time, and fb577 will cease that processing unless compelling legitimate grounds exist.
Please note that certain rights are subject to legal limitations. For example, fb577 cannot erase transaction records or KYC documents that are required to be retained under anti-money laundering law. Where fb577 is unable to fulfil a rights request in full, it will explain the reason and identify what partial steps can be taken. fb577 will never charge a fee for a routine data rights request.
8. Security of Your Personal Data
fb577 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include SSL/TLS encryption on all data transmissions between your device and the fb577 servers, encrypted storage of sensitive account data at rest, access controls that restrict internal data access to authorised personnel on a need-to-know basis, regular security reviews of platform infrastructure, and two-factor authentication options available to all players.
No method of data transmission or storage over the internet is completely secure. While fb577 takes its security obligations seriously and continually reviews its defences, it cannot guarantee absolute security against all possible threats. In the event of a personal data breach that is likely to result in a high risk to player rights and freedoms, fb577 will notify affected players without undue delay and will take all reasonable remediation steps. Players are reminded to use a strong, unique password for their fb577 account and to enable two-factor authentication where available.
9. Changes to This Policy and Contact Details
fb577 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or platform features. Where changes are material, fb577 will notify registered players by email or via a prominent notice on the platform at least 7 days before the changes take effect. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Your continued use of the platform after the effective date of any revision constitutes acceptance of the updated Policy.
If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or want to raise a concern about how fb577 handles your personal data, please contact our support team. fb577 aims to respond to all privacy-related enquiries within 10 Bangladesh Standard Time (BST) business days. If you are not satisfied with fb577's response, you retain the right to seek further recourse through any competent legal authority available to you under applicable law.
For all privacy-related queries, please email us at [email protected]
Questions About Your Privacy?
Read the FAQ for quick answers, or visit the About Us page to learn more about how fb577 operates.